Cinnamon Caramel Toffee Wax Melts

Return Policy:

Money-Back Guarantee.

We are proud to stand 100% behind our products. Your satisfaction is always our top priority and we pride ourselves in our hassle free Return and Exchange Policy. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your complete satisfaction. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained by emailing novellinohighlandranchllc@gmail.com. Unauthorized returns are subject to 15% restocking fee and we do not accept returns on customized products. Refunds will only be made to the original payment within 7-10 days of our receipt of the returned product/s.
 

You can return purchased items for a full refund, or exchange the item (less shipping charges) subject to our Return Conditions. We do not accept returns on customized products. Items that are not defective must be returned in NEW (unopened, unused, untested, and in resalable condition), in the original manufacturer packaging, with all the original contents included. There are usually no restocking fees for the return of items meeting the above mentioned conditions providing they they do not fall under our Return Policy Exceptions. Refunds will only be made to the original payment within 7-10 days of our receipt of the returned product/s.
 

For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. All charges related to the return of items to Novellino Highland Ranch are the responsibility of the customer unless the item was defective or damaged in transit, you received the wrong item, or where the fee is prohibited by law. We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
 

If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that customer selected on the original order.

Return Conditions

Items must be returned in NEW (unused, untested, and in resalable) condition, in the original manufacturer packaging, promotional items included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
 

Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra product. These ‘extras’ must be included with your return to qualify for a full refund.
 

When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.

Return Policy Exceptions

We are unable to accept returns or exchanges on the following items:

• If an item has been used, we are unable to accept its return.
• Unauthorized returns are subject to 15% restocking fee
• Customized or personalized products.
• Special order items including promotional and corporate gifts merchandise.
• All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.
• Shipping charges and gift-wrapping charges are non-refundable. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
• Customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect address entered on the order form which must refunded. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.

What happens if my item arrived damaged or was lost?

All shipped items are insured. Inspect your order immediately upon delivery. If you detect visible physical damage or missing items, email or call us immediately.

If you did not recieve your shipment 3 days past the delivery date, email or contact us immediately for investigation and reshipment..

 

Restocking Fees

We do charge restocking fee for the unauthorized returns. There is no restocking fee for Authorized returns of unopened, unused, and untested items. Unauthorized Items are subject to %15 restocking fee. No refund will be issued for the items which are returned back to us without a RMA. This means that an item must be in sellable, as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened products.

All shipments are made First Class Priority through USPS.

To ensure your product arrives damage-free, we will:

1. Wrap each item in at least 1 inch of protective wrapping material (e.g. paper, hex wrap, etc.) ...

2. Place item inside of paper packaging tubes or product boxes to prevent them from breaks or damage within your shipping box or mailer.

3. Cool Gel Packs will be placed inside of your shipping box during seasons of warm weather to prevent any item from melt or damage.